Terms and Conditions and Product Warranties

Terms & Conditions:

• Click here to obtain a copy of Asahi/America's Terms and Conditions
• Click here to obtain a copy of Asahi/America's OEM Fabrication Submittal Guidelines

Warranties:

• Click here to obtain a copy of Asahi/America's warranty for Valves and Actuators
• Click here to obtain a copy of Asahi/America's warranty for Piping Systems
• Click here to obtain a copy of Asahi/America's warranty for Air-Pro^® Piping Systems

TERMS AND CONDITIONS

1.                  Asahi/America, Inc. (“Asahi”) hereby gives notice of its objection to any different or additional terms and conditions except for any such items and conditions as may be expressly accepted by it in writing. The terms and conditions herein are the final expression of the parties’ agreement and shall supersede any provisions, terms and conditions contained on any confirmation order or other writing buyer may give or receive and rights of the parties shall be governed exclusively by the terms and conditions hereof.

2.                  Buyer’s confirmation is accepted for merchandise selection purpose only. All orders are subject to acceptance by Asahi at its Lawrence, Massachusetts office and Asahi reserves the right to reject any order in whole or in part without incurring any liability to buyer or any branch or division thereof for such order as may be rejected. Asahi shall have the right at its discretion to limit any credit to be extended hereunder or to require payment before delivery. In the event Asahi should be unable to manufacture or decide not to manufacture any product ordered, Asahi shall notify the buyer, but shall not be liable for any non-delivery of such merchandise. Buyer shall, however, accept delivery and pay for all other merchandise that is included on that order.

3.                  An order once placed with and accepted by Asahi cannot be cancelled or modified by buyer without Asahi’s written consent which, if granted, will be subject to terms that will indemnify Asahi against loss.

4.                  Asahi does not accept in-store completion dates and cancellation dates will not be accepted on made-to-order product once the order has been put into production.

5.                 Asahi orders (once accepted) may have backorders when necessary. Backorders are not subject to cancellation by buyer unless 30 days past scheduled delivery date.

6.                  Delivery shall occur and risk of loss shall pass upon delivery of the merchandise sold hereunder to the carrier. Asahi will use buyer’s routing guide or instructions after approval from Asahi’s Traffic Department. All customers routings are F.O.B. shipping point. Asahi generates one invoice per shipment and does not include invoices with shipment.

7.                  The buyer agrees that no shipment from Asahi will be returned from a carrier unless damage or shortages are acknowledged and signed by the carrier’s driver. All claims for lost or damaged shipments must be made directly by buyer to the delivering carrier at time of delivery. Shortages due to packing errors must be reported in writing within 10 days of receipt to Asahi’s Customer Service Department. Adjustments can be made only if reported to Asahi in writing within that time. Buyer’s requests for proof of delivery by Asahi must be made within 30 days of receipt of invoice. After 30 days, the merchandise will be considered as delivered.

8.                  Written approval from Asahi must be obtained before returning any merchandise of any quantity. Approval will be granted only to return unused, resalable merchandise shipped as a result of Asahi error. Upon approval by Asahi, merchandise must be returned within 30 days. All returns must be sent prepaid with return authorizations numbers visible on the outside carton. Returns not carrying return authorization numbers will be refused delivery by Asahi and returned to sender at senders expense.

9.                  Buyer agrees that it will not impose upon Asahi any handling, service or any other charges of that nature whatsoever.

10.              Asahi will not be liable for any delay in performance of orders or contracts, or in delivery or shipment of goods, or for any damage suffered by buyer by reason of such delay in performance of orders or contracts, or in delivery or shipment of goods, or for any damage suffered by buyer by reason of such delay, when such delay is directly or indirectly caused by or in any manner arises from fire, flood, accident, riot, act of God, war, governmental interference or embargoes, strikes, labor difficulties, shortage of labor, fuel, power, materials, or supplies, transportation delays or any other cause or causes (whether or not similar in nature to any of these hereinbefore specified) beyond its control. Asahi reserves the right to discontinue product lines and make changes in products offered at any time.

11.              Asahi products are intended to be sold in buyer’s outlet(s) as addressed on this order. All branches must be separately approved. Transshipping of merchandise to approved branches of an approved account may not take place without the written approval of Asahi.

12.              Asahi warrants only that the goods described on the face of the purchase order conform to Asahi’s customary quality standards for such goods. Otherwise ASAHI MAKES NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE OF THE ORDER. Without limiting the generality of the foregoing, ASAHI SPECIFICALLY EXCLUDES AND DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLICATION OR USE AND ANY IMPLIED WARRANTY AGAINST CLAIMS BY THIRD PARTIES FOR INFRINGEMENT AND THE LIKE. This warranty constitutes the only warranty given, superseding all prior or contemporaneous oral or written representations. No Seller, employee or any other person is authorized to modify this warranty or make any warranty in addition to those set forth herein.

13.              ASAHI FURTHER MAKES NO WARRANTIES, EITHER EXPRESSED, IMPLIED OR STATUTORY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLICATION OR USE AND ANY IMPLIED WARRANTY AGAINST CLAIMS BY THIRD PARTIES FOR INFRINGEMENT AND THE LIKE FOR PRODUCTS ORDERED TO CUSTOM SPECIFICATIONS BY THE BUYER, THAT ARE EXPERIMENTAL, DEVELOPMENTAL OR PROTOTYPE PRODUCTS.

14.              Buyer’s remedies in the event of any breach by Asahi shall be exclusively limited to the return of the goods and repayment of the price. These remedies are the purchaser’s exclusive remedies for breach of warranty. In no event shall buyer be entitled to claim any special, incidental, punitive or consequential damages of any nature, including, but not limited to, loss of anticipated profits and injury to persons or property. Provided further, Seller shall not be responsible for any warranty for its products integrated into systems designed or specified by third parties without the specific written authority of the Seller.

15.              Payment terms shall be as set forth on the face of Asahi’s invoice to buyer. Terms adjustment will be made upon request of buyer only if shipment is made more than 7 days in advance of buyer’s requested ship date. Discounts will not be allowed on late payments. Discounts are applicable on merchandise only and not on freight or service charges. An interest charge of 1 1/2% percent per month (an annual rate of 18%) will be charged in states where legal on the unpaid balance owed together with cost of collection including reasonable attorney’s costs. Asahi will charge a $75.00 minimal order requirement on all orders. Any tax or duty imposed by any government will be added to the sales price.

16.              Any waiver of any of these terms of sale by Asahi shall not be construed to be a waiver of the terms and conditions hereof as applied to subsequent transactions.

17.              Any controversy or claim arising out of or relating to this agreement or that breach thereof shall be governed by the laws of the Commonwealth of Massachusetts. Any action or suit must be commenced within one year following delivery of the goods.

OEM Fabrication Submittal Package Guidlines

WELDING STANDARDS AND TOLERANCES

Asahi/America offers prefabrication and assembly of custom thermoplastic headers, fittings, spools and skids. All thermoplastic welding is completed using available welding standards such as DVS (Deutscher Verband für Schweissen und Verwandte Verfahren), also known as the German Welding Society, and ASTM published standards. All fabrication is conducted on state-of-the-art thermoplastic welding equipment by trained technicians.

Standard tolerances for machined and fabricated products are as follows:

TESTING & INSPECTION

All fabricated components are inspected to ensure proper dimensions and specifications. The welds are visually inspected per industry and/or internal guidelines.

For customers who require additional testing, we can accommodate requests for hydrostatic, and pneumatic tests of initial spools, batch, or entire projects for an additional charge. Both pressure tests are performed with calibrated equipment and logged by quality control.

Maximum pressure for hydrostatic testing is 90 PSI.

Maximum pressure for pneumatic testing is 5 PSI.

CHEMICAL RESISTANCE

Please view the Asahi/America Chemical Resistance Guide at the following link:

https://www.asahi-america.com/resource-center/product-resources/chemical-resistance-resources 

Asahi’s chemical resistance manuals are the result of internal evaluation based on immersion tests, literature and accumulated field experience. The results listed are to be used as reference material only. No recommendation or guarantee of material selection is expressed or implied. Chemical resistance is affected by actual operating conditions such as pressure, temperature, stress, period of time, vibration and other flow related parameters. As a result, Asahi suggests that trial installations or test specimens be evaluated by the customer under actual process conditions.

PIPE AND FITTINGS WARRANTY

1.1 These Limited Representations and Warranties are applicable to all end-customers

purchasing industrial single & double wall products manufactured and distributed by Asahi/America, Inc. and are subject to Asahi’s standard Terms and Conditions of sale. Asahi warrants that for the warranty period, the products will be free from defects in materials and workmanship under normal and proper use, and will conform to manufacturer published specifications. This warranty is subject to the proper storage, handling, transportation, installation, use and maintenance of the products by both the installer and final customer. This warranty does not include defects due to normal wear and tear or deterioration.

1.2 Customer shall provide written notice of any non-conformities or visible defects regarding the products within 14 business days of discovery. Failure to provide prompt notice shall void this warranty.

1.3 The sole obligation under the foregoing warranty is, at Asahi’s discretion, to repair, to replace or exchange the product or to refund the purchase price. Any repaired, replaced or exchanged products shall be subject to the warranty set forth in 1.1 following the repair, the replacement or the exchange. If the Company has received notification from customer, and no defects of the product could be discovered, customer shall bear the costs that the company incurred as a result of the notice.

1.4 The company also makes no warranty that the supply of custom fabricated products manufactured according to customer’s specification do not infringe upon the intellectual property

or other proprietary rights of any third party and customer is solely responsible for assuring that

such products do not so infringe.

1.5 The “warranty period” for all industrial single and double wall products shall be 1 year from the date of invoice. Installation of Pipe and Fitting products must be performed by a properly trained and qualified installer utilizing proper welding equipment. Air-Pro® is warranted by their respective warranty policies.

1.6 The Company does not authorize any person or party to assume or create for it any other obligation or liability in connection with the products except as set forth herein.

1.7 All requests and notices under this warranty shall be directed to:

Asahi/America, Inc.
Attn: Customer Service
655 Andover Street,
Lawrence, MA 01843
Tel: 781-321-5409 • Fax: 978-685-3010

Warranty - Valves and Actuation

Asahi Valves and Actuators

WARRANTY AND LIMITATIONS

1.1 These Limited Representations and Warranties are applicable to all end-customers purchasing Asahi Valve and Actuation products manufactured and distributed by Asahi/America, Inc. and are subject to Asahi’s standard Terms and Conditions of sale. Asahi warrants that for the warranty period, the products will be free from defects in materials and workmanship under normal and proper use, and will conform to manufacturer published specifications. This warranty is subject to the proper storage, handling, transportation, installation, use and maintenance of Asahi products by both the installer and final customer. This warranty does not include defects due to normal wear and tear or deterioration.

1.2 Customer shall provide written notice of any non-conformities or visible defects regarding the products within 14 business days of discovery. Failure to provide prompt notice shall void this warranty.

1.3 The sole obligation under the foregoing warranty is, at Asahi’s discretion, to repair, to replace or exchange the product or to refund the purchase price. Any repaired, replaced or exchanged products shall be subject to the warranty set forth in 1.1 following the repair, the replacement or the exchange. If the Company has received notification from customer, and no defects of the product could be discovered, customer shall bear the costs that the company incurred as a result of the notice.

1.4 The “warranty period” for Asahi Valves and Asahi Actuators shall be 3 years from the date of invoice subject to the exclusion of the items detailed in 1.5 below, which shall be covered under our Warranty policy for a period of 1 year from the date of invoice.

1.5 Asahi’s warranty with respect to the following items will be covered for a period of 1 year from the date of invoice; Dymatrix^™ valves, Actuated Dymatrix^™ valves, pressure relief valves, Frank regulators, EM-Technik valves and actuated EM-Technik valves, Type 342 and 343 diaphragm valves, Air-Pro^® ball valves, PE 100 Ball valves, Halar^® (ECTFE) ball valves, PP natural ball valves, and globe control valves. All Actuators manufactured supplied by other manufacturers (Limitorque, Rotork, Century, etc.)

1.6 The Company does not authorize any person or party to assume or create for it any other obligation or liability in connection with the products except as set forth herein.

1.7 All requests and notices under this warranty shall be directed to:
Asahi/America, Inc. Attn: Customer Service 655 Andover Street, Lawrence, MA 01843 Tel: 781-321-5409 • Fax: 978-685-3010

Warranty - Piping Systems

Piping Systems

WARRANTY AND LIMITATIONS

1.1 These Limited Representations and Warranties are applicable to all end-customers purchasing pipe and fittings manufactured industrial single and double wall products manufactured and distributed by Asahi/America, Inc. are subject to Asahi’s standard Terms and Conditions of sale. Asahi warrants that for the warranty period, the products will be free from defects in materials and workmanship under normal and proper use, and will conform to manufacturer published specifications. This warranty is subject to the proper storage, handling, transportation, installation, use and maintenance of the products by both the installer and final customer. This warranty does not include defects due to normal wear and tear or deterioration.

1.2 Customer shall provide written notice of any non-conformities or visible defects regarding the products within 14 business days of discovery. Failure to provide prompt notice shall void this warranty.

1.3 The sole obligation under the foregoing warranty is, at Asahi’s discretion, to repair, to replace or exchange the product or to refund the purchase price. Any repaired, replaced or exchanged products shall be subject to the warranty set forth in 1.1 following the repair, the replacement or the exchange. If the Company has received notification from customer, and no defects of the product could be discovered, customer shall bear the costs that the company incurred as a result of the notice.

1.4 The company also makes no warranty that the supply of custom fabricated products manufactured according to customer’s specification do not infringe upon the intellectual property or other proprietary rights of any third party and customer is solely responsible for assuring that such products do not so infringe.

1.5 The “warranty period” for all industrial single and double wall products shall be 1 year from the date of invoice. Installation of Pipe and Fitting products must be performed by a properly trained and qualified installer utilizing proper welding equipment. Air-Pro^® is warranted by its respective warranty policy.

1.6 The Company does not authorize any person or party to assume or create for it any other obligation or liability in connection with the products except as set forth herein.

1.7 All requests and notices under this warranty shall be directed to:
Asahi/America, Inc. Attn: Customer Service 655 Andover Street, Lawrence, MA 01843 Tel: 781-321-5409 • Fax: 978-685-3010

Air-Pro^® Specially Formulated PE Piping System

WARRANTY AND LIMITATIONS

1.1 These Limited Representations and Warranties are applicable to all end-customers purchasing Air-Pro^® pipe and fittings supplied by Asahi/America Inc. ("Asahi"). Asahi warrants that for the warranty period, the products will be free from defects in materials and workmanship under normal use, and will conform to manufacturer published specifications. The right is reserved to deviate from published specifications due to the latest innovations and improvements in function, design and materials of the products. This warranty is subject to the proper storage, handling, transportation, installation, use and maintenance of Air-Pro^® products by both the authorized installer and final customer. This warranty does not include defects due to normal wear and tear or deterioration.

1.2 Customer shall provide written notice of any non-conformities or visible defects regarding the products within 14 business days of discovery. Failure to provide prompt notice shall void this warranty.

1.3 The sole obligation under the foregoing warranty is, at Asahi’s discretion, to repair, to replace or exchange the product or to refund the purchase price. Any repaired, replaced or exchanged products shall be subject to the warranty set forth in 1.1 following the repair, the replacement or the exchange. If the Company has received notification from customer, and no defects of the product could be discovered, customer shall bear the costs that the company incurred as a result of the notice.

1.4 The company also makes no warranty that the custom products manufactured according to customer’s specification do not infringe the intellectual property or other proprietary rights of any third party and customer is solely responsible for assuring that such products do not so infringe.

1.5 The “warranty period” for Air-Pro^® pipe and fittings shall be the greater of (a) a period of one (1) year from the invoice date and (b) if a final pressure test is successfully completed, documented and submitted to Asahi then the warranty period shall be ten (10) years from the date of certification. Installation of Air-Pro^® products must be performed by a properly trained installer as authorized by Asahi/America.

Authorization to install Air-Pro^® products will require the installer to possess a valid Air-Pro^® welding certification performed and authorized on well- maintained approved equipment.

A pressure test must be performed to receive the Air-Pro^® extended warranty. This test can be either: A. The pressure test as outlined in Section 3.2 A and B of the Air-Pro^® Product Specification - OR

B. A pressure test criteria and procedure that meets all local codes and/or governing agencies, as specified by the system designer, that has been reviewed and accepted by Asahi/America.

The “warranty period” for Air-Pro^® valves is one (1) year from the manufacturing date.

1.6 The Company does not authorize any person or party to assume or create for it any other obligation or liability in connection with the products except as set forth herein.

1.7 All requests and notices under this warranty shall be directed to: Asahi/America, Inc. Attn: Customer Service 655 Andover Street Lawrence, MA 01843 Tel: 781-321-5409 • Fax: 978-685-3010