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RMA Form and Return Policy

Note: Asahi/America will only accept product returns from authorized distributors. If you need to return an Asahi/America product, please consult the distributor you made the purchase from for their return policy.

Note: All material must be returned within 60 days from issuance of RMA. Failure to return product within that time frame will not be accepted.

RMA Contact Information

Toll Free: 1-800-343-3618 (ext. 4545)
Phone: 1-781-388-4545
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

RMA Request Form

Return Request Form (RMA)
  1. **PLEASE NOTE: All products must be received in new and resalable condition. If the product is not received in new, resalable condition, you may receive a restock fee associated with the product and/or RMA**

    All material must be returned within 60 days from issuance of RMA. Failure to return product within that time frame will not be accepted.
    • Material to be returned (60 days)
    • Material to be evaluated (4 weeks)
    • RMA disposition (2 weeks)
  2. First & Last Name:(*)
    Please let us know your first and last name.
  3. Company Name:(*)
    Please let us know the name of the distributor you work for.
  4. Email:(*)
    Please let us know a valid company email address.
  5. Phone Number:(*)
    Please enter a valid phone number with area code (XXX-XXX-XXXX)
  6. End User First & Last Name:(*)
    Please let us know the name of your customer/end user.
  7. End User Phone Number:(*)
    Please enter a valid phone number with area code (XXX-XXX-XXXX) for your customer/end user.
  8. Asahi Sales Order (SO) Number(s):(*)
    Please let us know the customer order (CO) number.
  9. Purchase Order (PO) Number(s): (*)
    Please enter a valid Asahi/America purchase order (PO) number.
  10. Asahi Invoice Number(s):(*)
    Invalid Input
  11. Type of Request:(*)
    Invalid Input
  12. Asahi Part Number(s) & Quantities to be Returned:(*)
    Invalid Input
  13. Reason for the Return(*)
    Please select one of the options.
  14. PRODUCT EVALUATION
  15. This evaluation must be completed for all RMA evaluations. If the product was never installed, please indicate N/A.
  16. Length of Service:(*)
    Please enter length of service. If this does not apply, please write N/A.
  17. Media Type:(*)
    Please enter media type. If this does not apply, please write N/A.
  18. Temperature:(*)
    Please enter temperature of the media that ran through the product. If this does not apply, please write N/A.
  19. How often did the unit cycle?(*)
    Please enter how often the unit cycled. If this does not apply, please write N/A
  20. Were there any suspended particles?(*)
    Please select an option.
  21. Additional Notes:
    Invalid Input

  23. Terms & Conditions(*)
    Invalid Input

    By filling out this form and checking this box, customer agrees that all returned products that have been placed in service have been decontaminated, properly packaged in accordance to the following regulations, and do not present a health or safety problem to anyone who handles it. This information is required in accordance with the hazard communication program (OSHA STANDARD #29CFR1910-1200) as well as Department of Transportation (DOT) and RCRA (Hazardous Waste) regulations. Any returned products that are NOT in compliance with our full RMA/Return policy online, shall either be discarded or returned without evaluation at customer's expense. To view and download a full copy of Asahi/America's return policy, please see below.
  24.   

Asahi/America, Inc. Return Merchandise Policy

EFFECTIVE AS OF 2023
Asahi/America, Inc., (A/A) will authorize the return of product providing guidelines are adhered to as follows.

Canceled Orders

A/A will accept the cancellation of Purchase Orders (PO) with no restocking charges under the following conditions:

  • A/A has not started production of manufactured products.
  • A/A has not placed a purchase order to our vendors for non-stock product or custom product.
  • A/A has not already, picked, packaged and or shipped the product.

Cancellation of orders that do not meet the above conditions may be approved under special consideration and will be subject to a minimum 30% restocking charge, or cancellation charge.

Authorized Returns

A/A will authorize the return of product with a minimum 30% restocking charge under the following conditions:

  • Product must have been purchased within the last six months.
  • Product must be considered stock item by A/A.
  • Product must be in resalable condition.
  • Pipe is non-returnable, machined items are non-returnable.
  • Fabricated items and machined items are non-returnable.
  • Large quantities of line items are subject to approval.

Product Evaluations

A/A will authorize the return of product for evaluation upon completion of the RMA form.

  • A/A, upon completion of the evaluation, will repair, replace, or issue a credit for the defective product if it is determined that the cause of failure is the responsibility of A/A. A/A retains the sole right to determine the correct course of action.
  • A/A will notify the customer if it is determined that the cause of failure is due to normal wear and tear after the expiration of the warranty, misapplication, or improper use. In the event that the failure is not the responsibility of A/A the customer is to determine the corrective action that will be taken. A/A will not proceed with a repair or replacement until a purchase order is supplied by the customer. The purchase order must cover all expenses incurred by A/A.
  • After a product evaluation report is supplied, customer will have two (2) weeks to determine final disposition of material. Otherwise, material will be returned as is.

*All products - see "Procedures" for proper instructions

Freight

Customer is responsible for all freight costs associated with a return that is not directly attributed to an A/A error or product failure covered under warranty. All returns must be sent prepaid; any collect shipments will be refused and returned to the customer.

  • A/A will be responsible for all standard freight costs for product evaluations where it is determined that the cause of failure is the responsibility of A/A.

Procedures

All correspondence must be made directly with our RMA department:
Telephone: 1-800-343-3618 (ext. 4545)
1-781-388-4545
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

A/A will process all RMAs within four (4) weeks of receipt of the product providing the following procedures were followed.

Please note: A/A is not responsible for any product that is shipped to our facilities without a completed RMA form. A/A will not process returns that are not accompanied by an authorized RMA number, and product may be returned to the customer at the customer's expense.

  • RMA form must be filled out with all relevant information and forwarded to A/A's RMA department. The form must include the following minimum information:
    • Original PO #, Original Invoice #, Original Order #.
    • Supply itemized list of proposed return with A/A part numbers.
    • Specify reason for return.
  • Upon successful completion of the RMA form and preliminary review, A/A will assign an RMA number and forward to the customer. A/A may elect to inspect product on site prior to issuing an RMA number.
  • Customer must properly package the product. The RMA number must be visible on all packages and indicated on the packing list, and arrange shipment of the product to A/A.
  • Customer must ensure that product is returned in resalable condition in original packaging excluding product that is returned for repair or evaluation.
  • All products returned for analysis must be clean, neutralized and double bagged when used in any chemical service condition. Any product returned not meeting this requirement is subject to being returned or discarded without inspection. Prior to return the owner/customer must verify that this product has been decontaminated and does not present a health or safety problem to anyone who handles it. This information is required in accordance with the hazard communication program (OSHA STANDARD #29CFR1910-1200) as well as Department of Transportation (DOT) and RCRA (Hazardous Waste) regulations.
  • A/A will notify customer of any discrepancies with regards to quantity and/or quality of the returned product.
  • A/A will process credit upon completion of a successful inspection of the returned product.
  • Product returned for evaluation will follow the above guidelines with the following exception.
  • A resolution to the evaluation must be agreed upon prior to the repair/replacement/credit of the product. The customer will have a two-week period to act upon A/A's resolution to the evaluation. A/A will return the product to the customer at the customer's expense, if no response is forwarded within this time frame. The customer, prior to the completion of the repair, must place a purchase order if it is determined that the failure is proven not to be the responsibility of A/A.
  • A/A will provide a full report of product returned for evaluation upon written request.

Lost/Damaged Shipments

Damaged shipments and shortages must by signed and acknowledged by the carrier's driver. All claims for lost or damaged shipments must be made directly by the customer to the delivering carrier at time of delivery.

A/A's customer service department must be notified in writing within 10 days of receipt of orders that appear to be short shipped by our shipping department. A/A will validate this claim through weight calculations and other means available. Customer's requests for proof of delivery by A/A must be made within 30 days of receipt of invoice. After 30 days, the product will be considered as delivered.
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